Happiness Engineers

This, That, and the Other

“Damn,” Rachel said. “Hey Jimmy, can you come take a look at this?.”

“Hey, Rachel, what do you need?” Jimmy asked.

“I got a help ticket from a user. There’s something wrong with the user interface,” Rachel said. “It doesn’t seem to recognize when the user is logged in. And when they try to log back in it causes the app to crash.”

“Hmm. Let me toss out a trial balloon. See what happens if you remove this line of code right here,” Jimmy said, pointing to Rachel’s monitor. “That seems superfluous and deleting it just might obviate the need for the user to have to reauthenticate.”

Rachel removed the line of code that Jimmy had suggested. “Fingers crossed,” she said when she restarted the app. It crashed again.

“Okay, well I’m afraid that was more like a lead balloon,” Jimmy said.

“We have to figure out…

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