After our central heating had been installed, we received a survey form through the post to fill in and state whether we had been happy with the work carried out. I dutifully completed it and sent it off, after receiving a couple of prompts from the manager of the central heating company, who had remained rather agitated until I informed him that the survey had been posted.
Last Thursday I took my granddaughters to the cinema, after booking tickets online. I sat with them through a film which I thought would never end, and then we spent a pleasant afternoon shopping. The next day I received an email from the cinema asking me to fill out a survey of our experience, which had been duly attached for my ‘convenience’.
Today Sam and I took five minutes out to have a green tea in the Bury St Edmunds branch of a chain of…
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